bde9 Privacy Policy

1 Introduction and Scope of Policy

bde9 ("we", "our", "platform") is an online casino and betting service provider for the Bangladesh market. This privacy policy explains how we collect, process, store and protect your personal information.

By using the bde9.cam website or registering for our services, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, we recommend that you refrain from using our services.

This policy is a complement to our Terms and Conditions and Responsible Gaming Policy. Both documents together form the overall framework of our services.

2 Information We Collect

To operate our services properly and provide you with the best experience, we collect the following types of information:

a) Identity Information:

• Full name and display name
• Date of birth (for age verification)
• National ID card or passport number (for KYC verification)
• Email address

b) Financial Information:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Deposit and withdrawal history
• Transaction date and amount

c) Technical Information:

• IP address and device identification information
• Browser type and version
• Operating system information
• Login time and location information (geographic region)

d) Gaming Activity Information:

• Betting history and game preferences
• Rewards and bonus usage records
• Total session time and activity

3 How We Collect Information

We collect your information through various methods. Each method is transparent and based on your consent.

Direct Collection: You provide information to us directly when filling out registration forms, making deposit and withdrawal requests, and contacting our support team.

Automatic Collection: When you use our platform, certain information is collected automatically through cookies, web beacons and similar tracking technologies.

From Third Parties: Limited information may be received from approved third-party service providers for identity verification and fraud prevention purposes.

4 Purpose of Using Information

We use collected information only for legitimate and necessary purposes. The main reasons for using your information are detailed below:

• Account Management: Information is used to create, verify and keep your account secure.
• Identity Verification (KYC): Identity document information is required for fraud prevention and age verification.
• Financial Transactions: To process deposits (minimum ৳200) and withdrawals (minimum ৳500) and to maintain transaction records.
• Customer Support: To resolve your issues via 24/7 live chat and to provide assistance by email.
• Bonuses and Promotions: To provide personalised offers, welcome bonuses and VIP rewards.
• Responsible Gaming: To identify excessive gambling tendencies and ensure necessary intervention.
• Security and Compliance: To prevent fraudulent activity and ensure cyber security.
• Service Improvement: To analyse user experience and further improve the platform.

We do not and will never sell your information to third parties for marketing purposes.

5 Data Storage and Security

To ensure the security of your information, bde9 uses industry-leading security technologies. Our security measures include the following layers:

• SSL/TLS Encryption: All data transferred between your browser and our servers is fully encrypted.
• Data Encryption: Stored sensitive information is protected using advanced encryption methods.
• Access Control: Only authorised staff have limited access to necessary information.
• Regular Security Audits: Regular audits are conducted to identify potential risks.
• Firewall and Anti-Fraud System: Suspicious activity is detected and blocked immediately.

Your information is retained for the entire duration of your active account and, after account closure, for a defined period to meet legal and regulatory requirements.

6 Sharing Information with Third Parties

bde9 does not sell or rent your personal information for any commercial purpose. However, information may be shared in the following limited circumstances to operate our services properly:

a) Payment Processors: Necessary financial information is shared with bKash, Nagad, Rocket and Upay to complete deposits and withdrawals.

b) Identity Verification Services: Necessary information may be shared with approved verification services as part of the KYC process.

c) Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a legitimate government authority.

d) Fraud Prevention: We may cooperate with relevant authorities to address serious fraudulent activity.

All third-party service providers with whom information is shared operate under strict confidentiality agreements and are required to process information in accordance with our guidelines.

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience. Cookies are small data files stored on your device that help us remember your preferences and session information.

Essential Cookies: These cookies are necessary for maintaining login sessions, ensuring security and operating the core functionality of the platform. They cannot be disabled.

Functional Cookies: Used to remember your language preferences, game settings and display preferences.

Analytics Cookies: Collect anonymous data to understand platform usage patterns, which helps us improve our services.

You can control or delete cookies through your browser settings. However, disabling essential cookies may disrupt some important functionality of the platform.

8 Your Rights and Choices

bde9 takes your data privacy rights seriously. As a user of our platform, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information in certain circumstances. However, some information may need to be retained due to legal or regulatory obligations.
• Right to Restrict Processing: You may ask us to limit the use of your information for specific purposes.
• Opt Out of Marketing: You may request at any time to stop receiving promotional emails or notifications.
• Right to Lodge a Complaint: You may submit a formal complaint to us in the event of a privacy violation.

To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will process your request as quickly as possible.

9 Protection of Minors

As a responsible platform, bde9 places the highest importance on protecting minors. Our services are for those aged 21 and above only.

We do not knowingly collect any personal information from those under the age of 21. Age verification is mandatory during the registration process and identity document verification is carried out in cases of suspicion.

If we become aware that information from a minor has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Policy Changes

bde9 may update this privacy policy from time to time. When changes are made, the following steps will be taken:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email in the case of significant changes.
• Continuing to use the platform after changes are made will be considered as your automatic acceptance of the new policy.

We encourage you to review this page regularly so that you remain informed about our latest privacy practices at all times.